Privacy Policy

OTTO Sheds is the shed-building division of Lange Constructions (QBCC #1098062), a Townsville-based builder operating across North Queensland. This Privacy Policy explains how we handle personal information in line with the Australian Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

1. Who we are

In this policy, "we", "us", "our", and "OTTO" refer to Lange Constructions (QBCC #1098062), trading as OTTO Sheds. We are a small Australian construction business based in Townsville, Queensland.

You can reach us at:

Phone: 0407 846 622
Email: sales@ottosheds.com.au
Post: Townsville, Queensland
ABN: 32 678 689 125

2. What we collect

The kinds of personal information we collect depend on how you interact with us. Typically this includes:

Identity and contact details: name, phone number, email address, and postal or site address.
Project details: information you provide when requesting a quote or scoping a build, such as the proposed shed size, intended use, site location, council area, access conditions, and any photos you choose to send.
Correspondence: records of phone calls, emails, SMS, and messages exchanged with us in the course of quoting, building, and aftercare.
Payment-related information: invoicing details and payment confirmations. We do not store full credit card numbers; payments handled through third-party providers are governed by those providers' own privacy practices.
Website data: standard server log information (IP address, browser type, pages visited, referring URL, timestamps) and limited cookie data when you visit our website.

We do not knowingly collect sensitive information (as defined in the Privacy Act) and we don't ask for it as part of our quoting process.

3. How we collect it

We collect personal information directly from you in the course of doing business, including:

When you complete a quote or contact form on our website.
When you call, SMS, or email us.
When you meet with us in person, on site, or at a supplier's showroom.
When a referrer (such as a builder, real estate agent, or past client) passes on your contact details with your knowledge.
Automatically through standard web analytics and server logs when you use our website.

If we collect information about you from someone else and it is reasonable to let you know, we will take reasonable steps to do so.

4. How we use it

We use personal information for the primary purpose for which it was collected, and for related secondary purposes you would reasonably expect, including:

Responding to enquiries and preparing quotes.
Carrying out site inspections, design, and construction work.
Lodging council and certifier paperwork associated with your build.
Issuing invoices, receiving payments, and maintaining business and tax records as required by law.
Providing warranty support and aftercare.
Improving our services and our website.
Sending occasional updates or marketing communications, but only where you have opted in or where the law otherwise permits. You can unsubscribe at any time.

We do not sell your personal information. We share it only where it is necessary to deliver our services, run our business, or comply with the law. This may include:

Subcontractors and trades we engage to help build your shed (for example, slab crews, electricians, plumbers).
Private certifiers, engineers, surveyors, and council officers as needed to obtain approvals and certifications for your project.
Suppliers (for example, EziBuilt and BlueScope) for the purposes of placing orders and arranging deliveries to your site.
Third-party service providers we use to run the business, including email, file storage, accounting, and website hosting providers. These providers are required to handle your information in line with their own privacy obligations.
Government agencies, courts, or regulators where we are required or authorised by law.

We take reasonable steps to share only the minimum information needed for the relevant purpose. We do not currently transfer personal information overseas as a routine part of our business; if a third-party provider stores data outside Australia, we will take reasonable steps to ensure your information is handled consistently with the APPs.

6. How we store and protect it

We hold personal information in a mix of paper records (such as signed contracts and site notes) and electronic records (such as email, project management tools, and accounting software). We take reasonable steps to protect personal information from misuse, interference, loss, and unauthorised access, including:

Restricting access to staff and contractors who need it for their role.
Using password protection and reputable software providers for our key systems.
Securing physical records in our office.
Reviewing our practices from time to time.

We keep personal information for as long as we need it for the purposes described in this policy, or for as long as we are required to keep it under Australian law (for example, tax, building, and warranty records). When information is no longer needed, we take reasonable steps to destroy or de-identify it. You can also ask us to delete information we hold about you, and we will do so unless we are legally required to retain it.

7. Your rights

Under the Privacy Act and the APPs, you have the right to:

Access the personal information we hold about you.
Correct information that is inaccurate, out of date, incomplete, or misleading.
Withdraw consent for marketing communications at any time.
Request deletion of personal information, subject to our legal record-keeping obligations.
Make a complaint if you believe we have mishandled your personal information.

To exercise any of these rights, contact us using the details in section 10. We will respond within a reasonable period (usually within 30 days). There is no charge to make a request, although we may charge a reasonable fee to recover the cost of providing access in some cases.

If you are not satisfied with our response, you can lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au.

8. Cookies and website analytics

Our website uses cookies and similar technologies. Cookies are small text files stored on your device that help websites work and remember your preferences.

We use:

Essential cookies needed for the site to function (for example, session handling and security).
Analytics cookies that help us understand which pages people visit and how the site is performing, so we can improve it. This data is aggregated and not used to identify individuals.

You can control or disable cookies through your browser settings. Disabling cookies may affect how some parts of the site work.

9. Changes to this policy

We may update this Privacy Policy from time to time. The current version will always be available on our website, and the "Last updated" date at the top will reflect the most recent change. If we make a significant change that affects how we handle your personal information, we will take reasonable steps to let you know.

10. Contact us

If you have a question, request, or complaint about how we handle your personal information, please contact us:

Phone: 0407 846 622
Email: sales@ottosheds.com.au
Post: Townsville, Queensland

We take privacy concerns seriously and will work with you to resolve any issues.